Frequently Asked Questions
Documentation & Cost Questions
Q. What travel documentation do I need?
UNITED STATES CITIZENS
All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to Mexico. Your passport must have at least one blank page per stamp. More information for United States citizens can be found HERE.
NON-UNITED STATES CITIZENS
If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa to enter Mexico, may require passports be valid for at least six months beyond your return date, and may require blank passport pages for entry and/or exit stamps.
ALL GUESTS
It is the sole responsibility of the attendee to verify and obtain all necessary documentation and vaccination requirements when traveling to another country. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa and/or have specific vaccinations to Mexico.
We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.
Q. How much luggage can I take?
Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Most airlines will allow you to check bags as well. Please check with your airline to confirm current luggage limitations and any applicable fees* for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage. Luggage may be locked only with a TSA approved lock.
Be sure that all baggage and personal belongings are properly insured. Items such as medication, jewelry or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.
*Please note that all baggage fees are at your own expense.
Q. What items can I carry on?
Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.
Q. Can I travel with my medication?
One of the more popular questions we get from travelers is: “Can I travel with my medication?” The answer is yes, with some qualifiers. Here are a few tips that you might find helpful.
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It is not necessary to present your medication to, or notify an officer about any medication you are traveling with unless it is in liquid form (See next bullet).
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Medication in liquid form is allowed in carry-on bags in excess of 3.4 ounces in reasonable quantities for the flight. It is not necessary to place medically required liquids in a zip-top bag. However, you must tell the officer that you have medically necessary liquids at the start of the screening checkpoint process. Medically required liquids will be subject to additional screening that could include being asked to open the container.
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You can bring your medication in pill or solid form in unlimited amounts as long as it is screened.
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You can travel with your medication in both carry-on and checked baggage. It’s highly recommended you place these items in your carry-on in the event that you need immediate access.
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TSA does not require passengers to have medications in prescription bottles, but states have individual laws regarding the labeling of prescription medication with which passengers need to comply.
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Medication is usually screened by X-ray; however, if a passenger does not want a medication X-rayed, he or she may ask for a visual inspection instead. This request must be made before any items are sent through the X-ray tunnel.
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Nitroglycerin tablets and spray (used to treat angina episodes in people with coronary artery disease) are permitted and have never been prohibited.
Q. Should I purchase Travel Insurance?
Because unforeseen circumstances may arise, we strongly recommend purchasing travel insurance. Travel Insurance gives you access to a 24-hour assistance hotline for expert, personalized support in a crisis. Travel insurance can reimburse you for prepaid, non-refundable trip costs - including vacation rentals, car rentals, hotels and flights - if you must cancel for a covered reason. It can also reimburse you for eligible meals, accommodation and transportation expenses during a covered delay. Travel insurance can also reimburse you for care following a covered medical emergency while traveling. Travel insurance can even arrange and pay for a medical evacuation if needed. Coverage is only available for United States citizens.
Please email our Destinations Travel Partner and state your interest in purchasing travel insurance. They will provide the Sequel Travel Vacation Department with the necessary information for your travel insurance quote and connect you with an agent.
Travel Questions
Q. What airport will I arrive at and depart from?
Flights will arrive and depart from the Cancun International Airport (CUN).
Q. When should I leave for the airport?
The recommended airport check-in time for international flights is three hours prior to departure.
Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.
For general travel information issued by the State Department, please visit the U.S. Department of State website at https://travel.state.gov/content/travel.html.
Destination Questions
Q. What is the weather like in Riviera Maya?
The Riviera Maya enjoys warm, pleasant weather in January, making it an excellent time to visit. Daytime temperatures typically range from 75–82°F (24–28°C), with cooler evenings around 65–70°F (18–21°C). January falls within the dry season, so visitors can generally expect plenty of sunshine, lower humidity, and relatively little rainfall. The Caribbean Sea remains warm enough for swimming, snorkeling, and other water activities. Occasional cool fronts can bring breezy conditions or brief showers, especially in the evenings.
Q. What clothing should I pack?
In the Riviera Maya, the dress code is generally casual and relaxed, with lightweight clothing being appropriate for most occasions. During January, breathable shirts, shorts, sundresses, swimwear, and sandals are ideal for the warm, sunny weather. For dinner, most restaurants are casual, although upscale resorts and fine-dining restaurants may require slightly dressier attire. A light sweater or jacket is useful for cooler evenings and breezy days. Comfortable walking shoes or sandals are recommended for exploring, while water shoes can be helpful for cenotes, rocky beaches, and outdoor excursions.
Sun Protection
The Riviera Maya’s tropical sun can be intense, even during January, so sun protection is essential. Bring a high-SPF, reef-safe sunscreen and reapply frequently, particularly when spending time near the water. A wide-brimmed hat, sunglasses, and lightweight clothing that provides some coverage are also recommended to help protect against the sun.
Ocean Activities
If you plan to swim, snorkel, scuba dive, kayak, or enjoy other water activities, bring plenty of swimwear and sun protection. Rash guards or UV-protective shirts are useful for extended periods in the sun. The Caribbean Sea is generally warm enough for swimming in January, although breezy days can make it feel cooler when you get out of the water. Snorkeling and diving equipment can be rented through many resorts and tour operators, although you may prefer to bring your own mask or other personal gear.
Outdoor Wear
For hiking, exploring Mayan ruins, visiting cenotes, and other outdoor excursions, lightweight, breathable clothing and comfortable walking shoes are recommended. January is generally part of the dry season, but occasional showers are possible, so a light rain jacket or compact umbrella can be useful. Insect repellent is also recommended, particularly for jungle excursions and outdoor activities in the early morning or evening.
Resort and Golf Attire
If you plan to play golf, bring appropriate golf attire, such as collared shirts, golf shorts, skirts, or slacks, along with comfortable golf shoes. Hats or visors are useful for sun protection. For upscale resort restaurants, pack a few dressier outfits, such as sundresses, linen trousers, collared shirts, or dressy sandals. Dress codes vary by resort and restaurant, so check any specific requirements before your trip.
Q. What is the time zone in Riviera Maya?
The Riviera Maya is in the Eastern Standard Time (EST) zone, which is UTC−5. Mexico’s Quintana Roo state does not observe daylight saving time, so the time remains UTC−5 year-round.
Q. What currency is used in Mexico?
The official currency used in Cancun, Mexico, is the Mexican peso (MXN), abbreviated as $ or Mex$ to distinguish it from other dollar currencies.
Currency Code: MXN
Symbol: $
What is the current exchange rate?*
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US$1.00 = approximately 18 MXN
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US$5.00 = approximately 90 MXN
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US$10.00 = approximately 180 MXN
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US$50.00 = approximately 900 MXN
*Exchange rates fluctuate daily. Please visit XE.com for current exchange rates.
Additional Information: U.S. dollars are accepted at some hotels, resorts, and tourist businesses in Cancun, but paying in Mexican pesos often provides better value. Credit and debit cards are widely accepted, though carrying some pesos is recommended for tips, small purchases, and local transportation.
Resort Questions
Where is the resort located?
Q.R MX, México 307 KM 260, 77710 Akumal, Kantenah, Mexico
What time is check-in and check-out?
Check-in is at 3:00 PM and check out is at 11:00 PM.
Health Questions
Q. What if I have a special health concern?
If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.